Cancellation and Refund Policy

1. Credit Purchase Policy

Please note that all credit purchases on The Date Game are final:

• All credit purchases are non-refundable under any circumstances
• Credits cannot be transferred between accounts or converted to cash
• By purchasing credits, you acknowledge and agree to this no-refund policy
• We recommend carefully considering your purchase before completing the transaction
• For any questions about credits, please contact admin@thedategame.com

2. Service Delivery

As our service is digital and AI-powered:

• Profile reviews are delivered instantly through our automated AI system
• Credits are activated immediately after successful payment
• Each credit allows for one complete AI-powered profile review
• Service delivery is considered complete once the AI analysis is generated

3. Cancellation Policy

Our cancellation policy is as follows:

• Credits cannot be cancelled or refunded once purchased
• Once a profile review is initiated, the service is instantly delivered
• Subscription plans (if applicable) can be cancelled at any time, effective from the next billing cycle, but no refunds will be issued for the current billing period
• All purchases are final and non-refundable

4. Quality Commitment

We are committed to providing high-quality AI analysis:

• If you experience technical issues with our service, please report them to our support team
• While we strive for excellence, we cannot guarantee specific results from our AI analysis
• We continuously work to improve our AI algorithms based on user feedback
• Technical support is available to help you maximize the value of your credits

5. Non-Refundable Policy

Credits are non-refundable in all cases, including but not limited to:

• Credits that have already been used for profile reviews
• Unused credits in your account
• Expired credits (as per package validity)
• Dissatisfaction with the service or results
• Accidental purchases
• Changes in personal circumstances

6. Support Process

If you have questions about your purchase or need assistance:

1. Email admin@thedategame.com with your inquiry
2. Include your order number and account details
3. Our team will respond to your inquiry within 48 hours
4. We can provide guidance on how to best utilize your credits
5. Technical support is available for any service-related issues

7. Payment Gateway Partner

All payments are processed securely through Razorpay Payment Gateway. Additional terms of the payment gateway may apply.

8. Contact Information

For any questions about our no-refund policy or to get support:

• Email: admin@thedategame.com
• Response Time: Within 48 hours
• Business Hours: Monday to Friday, 9:00 AM - 6:00 PM IST